Refund policy
Returns & Refunds
Short version: if something's wrong, we fix it — and you will almost never need to ship anything back to us.
If it arrives damaged, faulty, or it's the wrong item
Email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or refund you in full, whichever you prefer. Keep the original: don't mail it back, and please don't throw it out until we've confirmed, in case we need one more photo.
If your pet won't use it, or you ordered the wrong size
Tell us within 30 days of delivery and choose either:
- A different size, free. We ship the replacement and you keep the first one.
- A full refund. No return label, no return postage, no restocking fee.
Our gear ships from our fulfillment partner overseas, so mailing an item back would cost more than the item is worth and it would simply be discarded at the other end. Rather than send it to us, please pass it on to a friend, a neighbour, or your local animal shelter. A shelter dog gets a cool place to lie down and nothing ends up in a landfill.
If your order never arrives
If tracking hasn't moved in 20 business days, email us. We'll refund you or send a fresh one, your choice, with no argument and no waiting it out.
Cancelling an order
Message us within a few hours of ordering and we can almost always stop it before the warehouse picks it. Once it ships, it becomes a return under the rules above.
The details
- Refunds go back to your original payment method, usually within 5–10 business days of approval.
- The 30-day window runs from the delivery date on your tracking, not the day you ordered.
- If a parcel is returned to the carrier because of an incorrect address, we'll reship once at no charge. After that we'd have to charge shipping again.
- We may decline repeat claims from the same customer where there's a clear pattern.
How to reach us
Email dannysk777+store@gmail.com or use our contact page. We answer within 24 hours and a person reads every message.